Cruise ships to Fremantle
The port city of Fremantle lies about 25 minutes south of Western Australia’s capital city of Perth at the mouth of the Swan River.
Famed for its rich cultural heritage, lively entertainment, maritime links and alfresco lifestyle, Fremantle’s (or ‘Freo’ as it is known to locals) appeal is diverse. With its vibrant café culture and historic streetscapes, it’s a great stop for any traveller and is one of the most visited places in Western Australia.
All visiting cruise ships berth at the Fremantle Passenger Terminal on Victoria Quay. The passenger terminal is a short walk into Kings Square, the heart of Fremantle which is also where the Fremantle Visitor Centre is located. There are two walking routes into the city shown on this map.
The City of Fremantle and Fremantle Ports work closely to deliver the highest possible standard of visitor servicing to passengers of international cruise ships visiting Fremantle. In 2012 the state tourism organisation (Tourism Western Australia) carried out cruise passenger research which rated Fremantle as high in the following areas:
- destination awareness and marketing
- port infrastructure and policy
- industry capacity and ownership
- landside destination experiences and amenities.
The results of this research mean that Fremantle is ranked as the only ‘tier one’ port in Western Australia. To view the Evaluating the WA Cruise Visitor Experience report visit Tourism Australia's website.
For a schedule of cruise ship arrival check the Fremantle Ports website. Prior to a transit ship arrival, the City of Fremantle and Fremantle Ports meet to discuss delivery of high quality visitor servicing. The City collects information including passenger numbers, arrival/departure times and the number of passengers on pre booked tours and publishes this on a cruise ship information page.
Visitor servicing arrangements generally include:
- brochures–a self serve brochure rack is available at Fremantle Passenger Terminal for all cruise ship arrivals with information on what to do in and around Fremantle and maps of Fremantle and Perth.
- cruise passenger shuttle bus*–a complimentary cruise shuttle service for international transit cruise ships which runs from the Fremantle Passenger Terminal into Kings Square and return (*dependent on the number of passengers).
- directional signage has been installed inside and outside the Fremantle passenger terminal with map holders.
- e newsletter to businesses–information that is collected at the pre-operational meeting, including ETA, ETD, number of passengers onboard, last port of call and next port of call, is distributed to businesses via an e newsletter. This information gives businesses the opportunity to extend opening hours, roster additional staff or purchase extra stock.
- Fremantle Tourist Guides–international transit cruise ship passengers are welcomed as they disembark through the terminal by the City’s Volunteer Tourist Guides. The guides are also on hand at the Fremantle Visitor Centre in Kings Square.
- maps–a passenger walking map is available at the terminal that assists passengers wishing to walk into the CBD and visit the Fremantle Visitor Centre. There are two walking routes shown on this map. A map of the Fremantle CBD which highlights key points of interest and the free CAT bus routes is available to download here.
- transport–for turnaround cruise ships direct transport between the town centre and Fremantle Passenger Terminal is by foot as shown on this map or a taxi. For transport between the Fremantle passenger terminal and international and domestic airport please visit our airport transfers page.
- wifi and internet access–a complimentary wireless connection is available for cruise ship passengers while they are in and around the Fremantle Passenger Terminal. Passengers can stay in touch with home and also plan their time ashore by downloading the Experience Western Australia mobile app which has information on places to see and explore in and around Fremantle and Western Australia.
Free wifi is available at the Fremantle Visitor Centre in Kings Square and many cafés and restaurants throughout the city. For information visit the wifi and internet access page.
- crew familiarisations–the City of Fremantle understands that crew are generally the first point of contact for passenger queries about their next port of call. The City has an open invitation to groups of crew to take a short guided tour whilst in port. To book a crew familiarisation email our marketing team.
- digital image library–the City has a collection of images of Fremantle that are available for cruise ships to use publications or information sessions. Email our marketing team.
- product, tours and packages–the City of Fremantle work in association with the Fremantle Tourism Association so assist cruise companies looking for new and interesting product to package for cruise passengers.
- entertainment–Fremantle is busy entertainment precinct with many musicians and performers. Cruise ship companies wishing to organise entertainment for passengers while in port can contact the City of Fremantle’s marketing department to be put in touch with local performing arts organisations.
- download the Experience Extraordinary YouTube video to use as a resource for shore excursion desks and port talks to promote Fremantle to both passengers and crew.